Skip to main content

Applicant & Employment ID Types
Changes have been made to allow identification other than a driver’s license for a primary applicant, joint applicant, or co-applicant.
The options for selecting other forms of identification only appear if no driver’s license data is provided. (number, state, issue date, expiration date).
Other forms of identification include the following.

  • State ID
  • Military ID
  • US Passport
  • US Passport Card
  • Tribal ID
  • Resident Alien Card
  • Driver Privilege Card
  • Canadian Driver’s License

US Territories Support
When entering driver’s license information for identification of a primary applicant, joint applicant, or co-applicant, a DL State field includes a drop-down list of available U.S. states. That list has been expanded to include U.S. territories.

American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), and Virgin Islands (VI) are now available for selection.

Federal Agencies and the Adverse Action Notice
The Federal Equal Credit Opportunity Act (ECOA) requires creditors to explain the reason adverse action was taken to protect credit applicants against potential discrimination.

Banks, savings associations, and credit unions with total assets of over $10 billion and their affiliates require specification of the Consumer Financial Protection Bureau (CFPB) as the correct federal agency. Changes have been made to support the specification of the CFPB for such financial institutions.

Decision/Funding Fees
Changes were made to enhance system performance when loading dealer groups/application source groups.

Updates to the Deal Calculator
We’ve made several changes to the Deal Calculator to improve its performance and enhance its functionality.

  • Certain data retrieval functions have been optimized to increase the calculator’s performance speed when users are entering data.
  • Deal Calculator values can now be copied to the Approve, Approve with Conditions, or Counter Offer
  • The Net Proceeds value is now calculated as the Amount to Finance value less the Acquisition Fee

Fees and Add-ons Designations
Previously, fees or add-ons users created could not be designated as an amount to be applied as proceeds or commission. Changes have been made so that fees and add-ons will be designated as a proceeds item and can be applied instead to commission at the user’s discretion.

Coming Soon: The Allegro Knowledge Portal
Easier access to support resources has been one of our top client requests, so we’re excited to share that we’re now working to launch the Allegro Knowledge Portal. The Allegro Knowledge Portal is an online resource center that will include video tutorials, training guides, FAQs, job aids, release notes, and more so that you can find helpful answers to your Allegro questions.

Logging into Allegro will automatically give you access to the Knowledge Portal, so you won’t have to worry about saving separate links or separate user credentials to connect with this education and support content.

The Knowledge Portal will be live in the coming weeks, so look for its launch announcement soon.

Thank you for being part of the Allegro Community!

CUNA Mutual Group is now TruStage
It’s official — CUNA Mutual Group is now TruStage™!

We’re excited to present our company to you under a unified brand name that reflects our entire organization and what we do. The TruStage name underscores CUNA Mutual Group’s longstanding purpose, mission, and ongoing commitment to you as well as your members and customers. While most of CUNA Mutual Group’s individual products and teams are now transitioned to this single TruStage brand, we will continue to operate with the Integrated Lending Technologies (ILT) and Allegro brand names while we prepare to make the TruStage transition in the months to come.

Learn what’s new and what’s next
We will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams you rely on today and will receive the same high level of service you deserve.

No action is needed from you at this time. When we begin to fully align ILT and Allegro with the TruStage brand, we will provide guidance and resources to help make the transition as easy for your organization as possible.

Please check out our updated Rebranding Support Hub to find information on what’s new and guidance on any action you may need to take in the future to align with the TruStage brand. This is your one-stop shop for everything related to the brand change.

As TruStage, we’ll continue to support our valued clients as we always have. We look forward to continuing our work with you to help your institution grow and serve your community.

Please reach out to if you have any immediate questions.


Upcoming Holidays
ILT will be closed on Tuesday, July 4, for Independence Day, but our emergency services will be open 24/7. If your issue is urgent, please contact us by phone 801.581.9500.

Preparing for the Operational Impacts of AI
On November 30, 2022, ChatGPT, an artificial intelligence chatbot, was launched by OpenAI. By January of 2023, Chat GPT reached an estimated monthly active user count of 100 million, making it the fastest-growing consumer application in history.[1] ChatGPT has found its footing in numerous industries and with its arrival comes concerns manifested by its far-reaching potential.  Fintechs, banks, and credit union are among the players seeking to find the proper balance of incorporating machine learning and artificial intelligence into their service cycles by mitigating cybersecurity threats, better identifying fraud, and supplementing resources to manage the burgeoning number of customer service tickets.  

Artificial Intelligence, Defined
According to computer scientist and cognitive scientist John McCarthy, artificial intelligence (AI) “is the science and engineering of making intelligent machines, especially intelligent computer programs and it is a field that combines computer sciences and robust datasets to enable problem-solving.”[2]He defines intelligence as “the ability to achieve goals in the world.”[3] As humans, we learn from stimuli and shared experiences as well as the experiences of others. AI is similar in its acquisition of knowledge in that it “receives percepts from the environment and performs actions based on those percepts.”[4]   

 An AI tool can learn from previous writings accessible from the vast database of human knowledge available on the internet, but it can only analyze and apply that knowledge based on the constructs of its programming.  

As a Solution to Cybersecurity Threats and Fraud
Recently Alloy, a company that uses AI in its Identity Decisioning Platform, conducted a survey of over 250 decision makers in fraud-related roles at financial institutions and 91% of respondents indicated that fraud had increased at their organization.[5] The survey found that 27% of those respondents reported losing over $1 million, with fintechs reporting even higher losses of up to $10 million.[6] The surveyed respondents also indicated that the biggest reason why their organization was inadequately prepared for fraud was due to a lack of automation that can be handled by AI technology.   

 Because of AI’s increased ability to learn and grow from resources available online, ChatGPT and intelligences similar to it can be programmed to recognize potential cyberattacks and threats that may be missed by employees. A 61%[7] increase in phishing attacks was reported in the six months ending in October 2022, and the threat is expected to rise in the future. AI and machine learning can play an important role in combatting these dangers. Check fraud, for example, can be better identified by using such technology to analyze images and transaction data to detect anomalies and suspicious submissions.  Utilizing AI and machine learning can help reduce the risk of cyberattacks and mitigate fears experienced by customers as fraud becomes more prevalent. AI can supplement the effort of engineers and cybersecurity specialists to create a more impenetrable shell of protection around a company’s assets and reputation.  

Customer Service’s Companion
In addition to providing a solution to help reduce fraud and cybersecurity threats, AI is most commonly used in the form of chatbots or personal online assistants. ChatGPT and other services offer programmable “bots” that can be taught how to sift through company resources to formulate an answer to commonly asked questions. This first line of support in providing resources and aid to consumers can alleviate customer service centers who are bombarded with questions on a daily basis. If a customer’s question cannot be answered by the chatbot, then it can be referred to a customer service specialist.   

 AI can help reduce the strain and the wait time that customers may experience when seeking support. This can also ensure that customer service representatives can be deployed on higher value activities that require their expertise.   

Inherent Risks
As financial institutions seek new ways to combat fraud, cyber threats, and growing customer demand, those with malicious intentions will seek to use these ground-breaking resources in a way to further ill intent. With any technological advancement, there are many unanswered questions and unknowns. The full potential of AI has yet to be realized and will continue to develop and mature the more that it reads, experiences, and processes. Just as ChatGPT and other AI tools can be leveraged to address legitimate business needs, they can also be exploited by individuals who seek to use their capabilities to target members in your organization or your customers or members.[8] If the AI has access to customer or company information, individuals can compromise the AI in an effort to reprogram it or to hold this information for ransom, should they gain access.  

 Artificial intelligence and machine learning also have the potential to remove personalization from the member and customer experience. AI may reduce human connection and, in some cases, may reduce customer or member confidence. Your customers or members may view AI and chatbots as “gatekeepers that prevent them from connecting with a real person”[9]and may ultimately seek a financial institution with a more personalized approach. AI also has the potential to generate biases depending on the material to which it is exposed. Hypothetically, these biases could affect the loan decisioning process and could potentially turn aways clients who should qualify for an approval based on established underwriting criteria. However, such concerns underscore the importance of working with an AI provider that has trained its technology to navigate these considerations appropriately.

AI and its Future
Artificial intelligence is not a fad and appears to be here to stay. As the tools using AI become more sophisticated, so will their application potential. AI is a powerful and capable tool that credit unions, banks, and financial institutions can leverage to improve the customer experience and reduce threats and fraud.