April 2019

Schedule A Demo Schedule A Demo Schedule A Demo "Increasing customer retention rates by 5% increases profits by 25% to 95%," according to research done by Frederick Reichheld of Bain & Company.  Sure this statistic is normally used for the retail market, but it does apply to indirect CU members. If we are willing to perceive indirect CU members as existing customers rather than new leads then this statistic applies....